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It means your Xbox is broken. You must call Xbox to get it repaired.

Xbox contact #'s:Hours of operationPhone assistance is available seven days a week.
  • 9:00 A.M. to 1:00 A.M. Eastern Time
  • 6:00 A.M. to 10:00 P.M. Pacific Time
For quicker assistance with...Xbox hardware

issues

  • Have your console serial number ready.
  • Be in front of your console for troubleshooting.
Xbox LIVE

issues

  • Have your Gamertag ready.
  • Be in front of your console for troubleshooting.
Xbox billing

issues

  • Have your Gamertag ready.
  • Be ready to confirm account details, such as the answer to your secret question, for your security.
Phone numbers
  • Toll free: (800) 4MY-XBOX or (800) 469-9269
  • Direct dial: (425) 635-7180
  • Hearing impaired (TDD device): (866) 740-9269 or (425) 635-7102

(Got off Xbox.com)

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