I emailed Teamlava, the producers and asked them if I could restart my account. They replied saying that for right now this game isn't able to restart.
Chat with our AI personalities
nope, your family will stay the same but if you start a new game, the sims 3 families that you made wont be in the new game that you start.
You start a new game and start over.
hit new game
all you have to do is start a new game and save on your new game file what is a new game file?
go to where you would load the game and simply hit new game