A complaint is the initial problem being stated and the escalation is when the problem gets worse.
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Sometimes the difference is in the way it is presented and sometimes in the way it is received.
Complaint is the gap between customer's expectations and the actual value delivered by the product or service. In general, a complaint is an expression of displeasure, such as poor service at a restaurant.
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The verb of complaint is complain. As in "to complain to someone".
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