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There are two rectangular buttons located at the back-left and back-right hand corners of your child's Dsi. One is marked with an L (with a picture of a camera next to it) and the other is marked with an R (with a picture of a camera next to it). You will notice that one of the buttons is permanently depressed from you child dropping your Dsi onto a hard surface. If you can pry the button out with a finger nail, all functioning will return to the photo album. Some games require the use of the buttons at the back of the Dsi. You can pay $85 to get it fixed, but you will have most of your Dsi's functionality restored if you can pry that broken button back out.

*actually found this on another website, we had the same problem with my daughter's DSi

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