you can't. send it back for a refund.
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to stop it from freezing i would turn the DS off and start the game again
If you need to fix a freezing problem on Pokémon Soul Silver, you are most likely playing an illegitimate copy. Use a legitimate copy for the best experience.
Turn on the sound
you can't tghe only way is too take it to ebgames or game or any game sop and they will fix it or replace it for about $20
It would depend on how damaged the cartage is.