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What are the most reliable companies that offer managed server hosting?
That would depend on what you're wanting specifically. There are many different companies that offer managed server hosting. One company is DedicatedNow. They offer fully managed server hosting. Another company would be Immotion. They offer fast and easy setup.
What would happen if human resources were not managed?
we would then have to find our own resources, like gas or oil. It would definitely be harder to take care of our selves. Plus, since they wouldn't be managed we wouldn't have a lot of famous buildings we have today.
What benefits Service Level Agreement do?
Where one party delivers services to another, it is a good idea to have some kind of agreement setting out the basis on which the service is provided. Such agreements would normally contain, among other things, a description of what is to be provided, the key performance indicators, the way the service is to be charged for (where relevant) and the responsibilities of each of the parties. In ITIL SLM, the agreements between the internal IT service provider and the business customers that it supports are known as Service Level Agreements (SLAs) and it is through SLAs that SLM manages the relationship between itself and its customers. It would be hard to find IT services provided by IT giants like TCS, Infosys, Wipro etc., where they do not have any accepted/agreed upon SLAs with their customers. In order to be effective, the SLA must be a written document signed off by all parties affected by it. SLAs are important so they will rarely be agreed without negotiation between the IT service provider and the customer, beginning with a Statement of Intent that sets out the terms, conditions and targets to be agreed. It has to be in a language that both sides will understand, and this means in the language of the customer and not the technical language or jargon of the provider. The SLA defines (in language that has meaning to the customer) precisely what is to be delivered and when and where it is to be delivered. It also defines the standard of quality to be delivered, usually in terms of performance and availability. It will define the responsibilities of both the service provider and the customer. This is important. It makes little sense for a service provider to commit to deliver a service without making it clear what is expected of the customer. The SLA will include contact details, what should happen if something goes wrong, the way any disputes should be handled, any provisions for redress, the mechanism for getting the SLA changed if necessary and the period over which the agreement will stand unless otherwise changed by agreement. If the service is to be charged for, then the way charges are to be determined and the arrangements for invoicing should be included. Charges may also be included in a separate document, the Tariff, referenced in the SLA. It is common in IT for individual services to be shared by a number of customers, and individual customers will use a range of services. This means that there is a choice in designing SLAs: they can be customer-based, where an SLA covers a range of services delivered to a particular customer; or they can be service-based, where a common SLA covers all customers of a given service.
What is ITIL Service Catalog Management?
The purpose of an IT Engagement for any IT company is to offer the best quality service they can to the customer. For ex: let's say TCS or Infosys gets a project to maintain the online banking system of Citibank, the team of professionals in either company would try to provide the best service they can, to aid Citibank in their business. They do this by providing clear and consistent information on services in a language that the customers will understand and in a format that customers will want to use, thus enabling a constructive dialogue about IT services where all parties have a common understanding of what is being discussed. Where a Business Service Catalog is in place, the process of ordering standard services is simplified and made more efficient because what is being offered is clear, the terms and conditions for its provision are clear and there is a simple and consistent self-service mechanism in place for obtaining it. Service Catalog Management, through the production and maintenance of the Technical Service Catalog, provides a source of technical information that enables the IT service provider to manage services more effectively.
What is ITIL service operation?
Service Operation is the phase of the IT Service Management Lifecycle that is responsible for 'business as usual' activities. If services are not utilized or are not delivered efficiently and effectively, they will not deliver their full value, irrespective of how well designed they may be. It is Service Operation that is responsible for utilizing the processes to deliver services to users and customers. Service Operation is where the value that has been modeled in Service Strategy and confirmed through Service Design and Service Transition is actually delivered. Without Service Operation running the services as designed and utilizing the processes as designed, there would be no control and management of the services. Production of meaningful metrics by Service Operation will form the basis and starting point for Service Improvement activity.
