What should what should I do if your phone says Prepaid service disabled?

Answer 1

Call customer service. If you believe it should be activated, and you have minutes, then they'll give you a code to reset your phone and activate. My grandson just had the same thing happen. I've been searching online to find out the answer, and this is the answer I read most. So...call and let them get it back on for you.

You can also go to your online account, after you log in then go to customer service and support tab and scroll down to the technical support link. It asks for your serial number(Which can be found under phone details) and from there you get a list of questions one being, Does your TRACFONE screen display "Prepaid Disabled"? you click on that and it gives a step by step instruction to enter a code, it should fix the problem.

Answer 2

Usually it means you have to get a phone card that should help.