What is the difference between TQM and BPR?

Answer 1

TQM

BPR

Stand For:

Total Quality Management

Business Process Reengineering

Description:

Concerned with improving work processes

and methods in order to maximize the quality

Of goods and services.

Particular approach concerned with

Rethinking current systems and processes.

Type of Change:

Planned, continuous

Planned, frame-braking

Aim:

ü Keep existing customers by meeting or exceeding their expectations concerning products and services?

ü To redefine existing work methods and processes to improve efficiency.

ü TQM that aims on smoothly and incremental improvements

ü BPR aims on dramatic results

Key Driver:

Increasingly competitive market and the need to compete for specific customer demands.

May also be driven by specific problems such as high costs or poor quality.

Competitive pressures and intense need to

cut costs

Change Agent:

External or internal

External consultant

Learning process:

Single or double loop

Double loop

Nature of

culture change:

Customer focused values

Values objectivity, control, consistency and hierarchy

Change to team based

work:

Often requires a shift to team based work

Yes. Requires a shift to team based work because the work is process based rather

Approach:

TQM, both top-down approach and bottom-up approach are possible.

BPR projects are initiated by top-down approach

Bhavin Mistry,UTU