0
Add your answer:
Earn +20 pts
What is a hotel Guest Correspondence?
Guest correspondence are nothing but documents used by hotels for the Guest . Ex:- Reservation confirmation letter , Registration card , Guest Bill / Invoice , Message Etc.
What will you do if a guest brought to his room his dog and this is not allowed under hotel rules?
If there is a policy in place that no pets (other than service animals) are permitted at the hotel, and there is a sign at the front desk, then, depending on the hotel policy, the guest should be charged. For example, if you are in a non-smoking hotel, when you sign your registration card, there is normally a notice that says if you smoke....you will be charged (set amount). And they must initial this. The same can be done for dogs. If the guest is informed upon check-in, and signs the registration card knowing that there will be a charge, then you have the right to charge the guest. Hope this helps.
Why must the hotel registration card be verify before check in the guest?
Because the hotel must know all the guests personal information , financial information and mode of arrival .Its also the easy way to find out when the time they need it
Why guest registration procedure used property management system?
Most of the hotel today used it in managing their hotel because it gives efficient management, easy and friendly operation, and flexible customized configuration.
What are the front office equipment and their usage?
The Front Office equipments are : * Registration form to register the arrival guest *welcome drink to welcome the guest and to make them satisfied *Computer to record all the guest data. *Credit card machine to make easier in processing of the payment. *Luggage tag to label the luggage belong to the departure guest according to distination *Information board * telephone *Daily hotel program to inform the guests. *
Can a hotel refuse a cash paying guest?
Yes, a hotel can refuse a cash-paying guest if they have a policy that requires a credit card for reservation or security deposit purposes. This policy helps protect the hotel from potential issues like room damage or theft.
The guest cycle in Hotel Industry?
1. Pre - ArrivalThe Guest chooses a hotel during the pre - arrival stage of the guest cycle. Choice of the guest can be affected by many factors, including previous experiences with the hotel, advertisement, word of mouth referral by friends and colleagues, location, corporate, travel agent booking, hotel name, hotel loyalty program member etc.The guest's decision of making the reservation can also be effected by the ease of making the reservation and the way reservation agent interacted and described the facility of the hotel like room type, room rate, recreational facilities and other attractions near the hotels etc.We can certainly call the reservation area as the sales office for non-corporate or group bookings. Its employees should be sales orientated and present positive, strong image of the hotel.If a reservation can be accepted, the reservation agent create a reservation on the hotel management software. The creation of this reservation record starts the hotel guest cycle. This reservation contains details of guest specific request which will help the hotel to provide the guest with personalized service during his stay.The details which is collected during the reservation also helps the hotel to complete pre-registration activities like assign room according to guest request, room rate to be charged to the guest folio during the course of stay etc.Although the reservation details helps in providing guests with anticipatory service the primary objective of making the reservation is to make sure that room will be available when he arrives to the hotel.2. ArrivalThe arrival stage of the guest cycle includes registration and room assignment process. After the guest arrives, he or she establishes a business relationship with the hotel through front office. It is the front office staff responsibility to clarify any query of the guest especially the details of room rate of packages he /she is booked on.Front office staff should determine the guest's reservation status before beginning the check-in / registration process. Guest with reservation and guest without reservation commonly known as Walk-in's also provides a opportunity of business for front desk staff.A Registration card or Reg. card is printed and completed at the time of check in, which will help the front desk to collect essential information. The reg. card should contain details like billing instructions,reservation details, number of adults and children occupying, address, passport and visa for foreign nationals, full address, personal details and credit card details. Because the guest and hotel gains certain legal benefits it is mandatory to get guest signature on the registration card.The registration process is complete once a method of payment and the guest's departure date have been confirmed and duly signed by the guest. The guest may be given a room key and direction to the room or escorted by the guest service associate or guest service manager .When the guest checks-in to the room the occupancy stage of the guest cycle begins.3. OccupancyThe manner in which the front office staff represents the hotel is important during the occupancy stage.As the main contact center for hotel activity, the front office is responsible for coordinating guest requests. Among those providing information and supplies to the guests.Front desk should take extra care to respond to the guest on a timely and accurate manner. The main focus of the front desk staff is to provide anticipatory service and to meet or exceed the guests expectations. This will encourage the guest to repeat to the hotel.Security is also a main important concern during occupancy of the guest. Issues like protection of funds and valuables are among those. The front desk should also follow the hotel standard operating procedure for handling the hotel and guest keys, property surveillance, safe deposit boxes, guests personal property, and emergencies are also important.A variety of charges restaurant charges, telephone, internet, travel desk etc. during the occupancy stage affect guest and hotel account. Most of these charges will be posted to the guest account according to front office posting procedures. And also in most cases the Room charges is the single largest charge on the guest folio.Other front office financial tasks during the occupancy stage is to verify the charges posted to the guest account and checking guest accounts against the credit limit.4. DepartureGuest services and guest accounting aspects of the guest cycle are completed during the cycle's fourth and final phase ie departure.At Departure the guest vacates the room, receives the accurate statement of the settled accounts, returns the room keys and leaves the hotel. Once the guest has checked out, front office updates the rooms availability status and notifies the housekeeping department. ( For hotels using Property management software the status of the room is updated automatically ).At this stage front office also collect the feedback of the guest experience in the hotels by handing over the guest feedback form.
What is a hotel guest called?
A hotel guest is called a guest. Maybe you'd like client, customer, or patron instead.
What is hotel guest black list?
A guest blacklist is a list of guest who, for whatever reason, have been banned from staying at a hotel/motel/etc.
Can people search hotel guest list?
guest list
How do you you say hotel guest in Spanish?
Huésped del hotel.
How Compare and contrast the use of reservation enquiry card with that of hotel diary?
Well, honey, a reservation enquiry card is like a flirtatious wink from a potential guest, showing interest in booking a room. On the other hand, a hotel diary is where the hotel keeps all its juicy secrets and important details about reservations. Think of the reservation enquiry card as the opening act and the hotel diary as the main event - both play their part in making sure guests have a memorable stay.
