SOLER stands for: S-sitting attentively at an angle O-open posture L-leaning forward E-eye contact R-relaxed body language
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it just communication
AOL Instant Messenger
Technically yes. But non verbal communication generally means the body language of a person. What they are saying to you by the way they stand, the gestures they make, whether they are smiling or frowning, etc.
PBX (Private Branch eXchange) - it is a phone system type that allows a user to have control, management and organization for its communication.
Tone of voice is an effective way of conveying an emotion. However, lots of communication does not even involve the voice. For example, this answer that I am typing has no voice and no tone of voice. If I want to I can include some kind of symbol to stand for a tone of voice. ; )