If you are having problems with a Moshi Membership card then you should contact the Moshi Monsters Customer Service team using the Contact Us link on the website.
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When you buy a Moshi Monster Time Card or Membership Card, there will be a scratch off place where you will find the code. Once you enter that code under your membership on the Moshi Monsters web site, you will have that amount of time as a paid member on your Moshi Monsters membership account.
A Moshi is what the monsters are called: "Moshi Monsters". You can not catch a Moshi Monster, you adopt a Moshi Monster when you start your Moshi Monsters account. Choose carefully as you can not change your Moshi Monster once you have verified the account.
To activate your account on Moshi Monsters, you have to go to the email account you used to sign up for Moshi Monsters membership. This may be your parent's email address if you are under the age of 13. You should find an email from Moshi Monsters that has an activation link in the email. Click on that link or copy and paste it into your browser and that will activate your account. If you are using a Moshi Monster Time Card to pay for membership, there should be instructions on the card. You have to be signed in to your Moshi Monster account before you can activate your Time Card.