answersLogoWhite

0

call centre is a business entity or organization that is engaged in selling tele-calling services to clients. Call centres are primarily divided into two types -outbound call centres and inbound call centre. An inbound call centre has processes that manage incoming telecom calls. On the other hand, an outbound call centre makes outgoing calls to customers or prospective customers. In the past few years, there has been a rapid growth in the call centre industry and most organizations outsource their back office operations to third party service providers. However, in some cases organizations decide to develop their own in-house call centres to have more control over the process and quality. Such call centres are called captive call centres.

User Avatar

Wiki User

8y ago

What else can I help you with?

Related Questions

How much do you about callcenter industry?

A call center job is customer service work that is done on a remote basis using telephone and/or computer equipment. The two types of call center jobs are inbound, in which calls are received, and outbound, in which calls are made. A call center job may be home-based, but many call centers have an on site location with hundreds of employees.


What are the two types of call center?

Inbound or outbound


What are common call center services?

There are two most common types of services that a call center usually offers. With inbound call services, you are on the receiving end of the line. Outbound telemarketing, is where you call someone so you can offer him a product.


Where are call centers?

A call center is a business entity or organization that is engaged in selling tele-calling services to clients.Call centers are primarily divided into two types -call center.An inbound call center has processes that manage incoming telecom calls. On the other hand, an outbound call center makes outgoing calls to customers or prospective customers. In the past few years, there has been a rapid growth in the call center industry and most organizations outsource their back-office operations to third-party service providers. However, in some cases organizations decide to develop their own in-house call centers to have more control over the process and quality. Such call centers are called captive call centers.Many call centers are in India.


What is your idea about call centers?

A call centre is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services. Two related terms are virtual call center and contact center.


What are the different types of calls in poker and how do they impact the game?

In poker, there are two main types of calls: a "cold call" and a "warm call." A cold call is when a player calls a bet or raise without having previously bet or raised in that betting round. A warm call is when a player calls a bet or raise after having previously bet or raised in that betting round. Calls in poker can impact the game by influencing the size of the pot and the overall strategy of the players. Cold calls can indicate a strong hand or a bluff, while warm calls can show a player's willingness to continue in the hand despite facing aggression. Both types of calls can provide valuable information to opponents and affect the dynamics of the game.


What is outbound call center?

An outbound call center is one in which call center agents make outbound calls to customers on behalf of a business or client. Calls made from the center can include telemarketing, sales or fund-raising calls, as well as calls for contact list updating, surveys or verification services.An inbound call center is one that exclusively or predominately handles inbound calls (calls initiated by the customer) rather than outbound calls. A call center may handle either only inbound or outbound calls or might deal with a combination of the two.Voice: A term used in business to describe the process of capturing a customer's requirements. Specifically, the Voice of the Customer is a market research technique that produces a detailed set of customer wants and needsNon voice: Act of imparting or interchanging thoughts, opinions, or information without the use of spoken words. Nonverbal communication is used in marketing research as a key variable to determine consumers' attitudes, values, and beliefs regarding a certain product or service.Outbound calls - A call center agent or representative contacts the customerInbound calls - A call center agent or representative takes calls coming into the contact center. At Go4Customer provide both services.


What is outbound and inbound?

Call center is a business entity or organization that is engaged in selling tele-calling services to clients. Call centers are primarily divided into two types -outbound call centers and inbound call center. An inbound call center has processes that manage incoming telecom calls. On the other hand, an outbound call center makes outgoing calls to customers or prospective customers. In the past few years, there has been a rapid growth in the call center industry and most organizations outsource their back office operations to third party service providers. However, in some cases organizations decide to develop their own in-house call centers to have more control over the process and quality. Such call centers are called captive call centers.


What is call center?

A call center is a business entity or organization that is engaged in selling telecalling services to clients. Call centres are primarily divided into two types:outbound call centresinbound call center.An inbound call center has processes that manage incoming telecom calls. On the other hand, an outbound call center makes outgoing calls to customers or prospective customers. In the past few years, there has been a rapid growth in the call center industry and most organizations outsource their back office operations to third party service providers. However, in some cases organizations decide to develop their own in-house call centres to have more control over the process and quality. Such call centres are called captive call centres.CyfutureBPO is one of the best call centre which provides complete services which help customers to solve their query.


What is telecallers?

Telecallers work in a call center where they make inbound or receive outbound calls from people interested in a product. They provide information about the product and take order information.


Is it good that your ex calls you by your nickname after you call her by the one you have for her and you two had been arguing?

She wunt it


What is your idea about a call center?

When answering the phone, refer to the time of day it happens to be. Include the name of the company as well as your name, followed by how may I assist you. Proceed to listen to the caller. Respond to the callers question.