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reset it and try again or contact Microsoft
With tools obviously!
Yes like GameStop and game shops can fix you controller
no they will not.I reccoment to you to use an online Xbox 360 fix gude. these Xbox 360 fix guides, there are easy to understand with step-by-step videos. (see link below)
bring it to where you bought it and ask them to fix it or just buy another one btw xbox's stink get a ps3