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You need to change the music format to AAC.

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Q: How do you fix Nintendo DSi sound if not AAC?
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How do you fix a DSi that can't play sound?

Your going to have to call Nintendo Support and they will ship you a label to send in your DSi to get it fixed. As far as I'm concerned there is no fees and once you do this your warranty is renewed.

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This depends on what the problem is but there is no quick way to fix any problem. Send the console to Nintendo for repair and pay up!

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