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There are a couple of things that could be going on here, but this help article about adjusting your firewall settings to allow Big Fish Games might be what you're looking for:
http://bigfi.sh/o16lFm
If that doesn't help, then this definitely sounds like something that customer support could help out with. The fastest way to get this resolved so you can get back to your games is to contact them here:
http://bigfi.sh/CShelp
Just complete the request, click "Continue," and then click "Submit Question." We'll get back to you as soon as possible so that you can get back to your games!
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