Yes. You need memorable recovery questions and they should be unguessable. Also, make your password unguessable and never tell anyone. If someone says they're a Jagex Moderator and they ask for your bank PIN and for you to say the first letter of your pass, then the rest, they're not a mod. They're trying to steal your account. Report the account who was a "moderator". TIP: Jagex Moderators will never ask for your PIN or password. Also you can use recovery codes this is a different person
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If a player was hacked, then the account could be retrieved by using their recovery questions. Do not accept an account that has been hacked...you will either get banned or lose the account to the true owner.
If your account is hacked, stolen, or locked by jagex and you make a appeal, you get a tracking id.
Ask someone that's good with computers or knows what to do.
just make a new oneAnother option:You could tell the admins/monitors/whoever's in charge that you are sure your account got hacked. They might be able to help you further.