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The Marks & Spencer organization is dedicated to providing products in ways that help protect the environment, their employees and the people who use them. The competitive advantages, the external and internal environment in which they operate show evidence that the firm is striving to maintain their dedication. Granted that there are critics to the company, as there is always the presence of groups who are not very satisfied with the business' performance, available figures and statements from business experts give evidence to Marks & Spencer's continuing commitment in making sure that they are will be the standard against which others are measured, which is the company's stated vision. One of their greatest competitive advantages lies in their ability to maintain a high performance staff that contributes to the overall development of the company. The company's strategy in providing their employees with an internal environment favourable to maximizing the individual's potential and growth is one of the key factors why they are able to keep the types of people who are willing to do most anything to help the organization grow. 'Marks & Spencer placed ergonomics at the heart of a major design program for new retail equipment, resulting in an innovative design which not only ensures the safety and comfort of customers and staff but also meets exacting business requirements ('Marks & Spencer puts ergonomics on the case in design challenge 2003). Overall, the company displayed a keen interest in getting the most out their human resources through designing a management system in which the employees could, as a result, give impetus to Marks & Spencer's progress.

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