How does an auto insurance company process a claim?

Answer 1

Once you've reported an accident to your insurance company they will assign a claims adjuster to your file. The claims adjuster will meet you in person or contact you by phone to determine what is covered by your policy. The claims adjuster will let you know where to take your vehicle to be assessed to determine if it is a write off or repairable. If the accident was the fault of another party, then your adjuster will contact the other insurance company of the other party, assuming you were able to obtain the information of the other party. If anyone was injured in the accident then information from a doctor will need to be provided to the insurance company, so they assess financial compensation for the injury and time off work.