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Which company experienced a tarnished reputation and scandal after experiencing behavior substitution when employees altered their behavior on the job to fit the reward system?
Wiki User
∙ 9y ago
Sears, Roebuck, & Company experienced a tarnished reputation and scandal after experiencing behavior substitution when employees altered their behavior on the job to fit the reward system.
Wiki User
∙ 9y ago
Wells Fargo experienced a tarnished reputation and scandal due to behavior substitution when employees altered their behavior to meet aggressive sales targets by creating unauthorized accounts for customers without their knowledge or consent. This led to a major scandal and a significant loss of customer trust in the company.
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