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theres to buttons on the right side of the device, top ones to increase the volume, bottom ones , to decrease the volume , hope this helps :)
The buttons on the right hand size on the phone. They should stick out a bit. The top moves in up, middle plays/pauses and bottom moves it down.
The volume buttons are on the top right of the blackberry and you will find two buttons one at the very top is to turn it up and the one below that is to turn it down :)