Where do you get replacement parts for sportcraft turbo hockey tables?

Answer 1

Problem is.....they discontinue models after a couple of years and they are no longer available. I needed a $5 part on a 4 year old game and nothing was available. Now I have a 300lb paper weight. Poor company support.

Have you called the company? Contact Us You are our valued customer! Sportcraft recognizes that the success of our company rides on the satisfaction of our customers. We have trained our Consumer Service Representatives to offer you courteous and professional service and will work hard to provide you with 100% customer satisfaction. Should you have questions or need additional information, we can be reached at: Consumer Service Department Mon - Fri, between 9:00 a.m. and 5:00 p.m. E.S.T. Toll Free: (800) 526-0244 Fax: (973) 347-5711 Or E-mail us at: customerservice@sportcraft.com Sportcraft, Ltd. 313 Waterloo Valley Road Budd Lake, NJ 07828 USA

Answer 2

I have a Sportcraft air hockey table model #34090 and I was informed recently that parts are no longer available.

If you compare your electronics to similar tables they may work in yours. Your model may be discontinued, but the same parts exist under more recent table models. You'll have to do all the research because cust service reps do not know their own product line, interoperable parts, or anything electronic for that matter.

An additional option could include contacting an electronics repair shop that may be able to reproduce simple circuit boards. It is probably going to cost at least $100-200.00, but our table was 599.00.

Here is an electronics shop:

[link moved]

Oh, and I love Sportcraft's unresponsive email system, as I sent approx 50 or more emails to their cust support center with no response, then I asked several reps why the table parts would be discontinued for a table that is less than 5 years old? Their answer, "We produce new models every year, can we suggest a new table?"...thx for nothing Sportcraft....I will never buy another Sportcraft Product and I will tell as many people to not buy their cheaply made products.

Here are cust service contact information:

Sportcraft Parts:

My Actual table model, Control box

34090HG08

Comparable Table model, Control box

9-3-34-503SS28 (1)

Consumer Service Department

Mon - Fri, between 9:00 a.m. and 5:00 p.m. E.S.T.

Toll Free: (800) 526-0244

Fax: (973) 347-9217

Or E-mail us at: customerservice@sportcraft.com

Sportcraft, Ltd.

313 Waterloo Valley Road

Budd Lake, NJ 07828 USA