The company which provides some of the following features to its user can be reliable. Some features are:
1. Speed- The Web Hosting company should provide high speed to its client.
2. Security- Security is one of the most important factors which a host should provide to its client. The host should regularly clean and rescan the site.
3. Support- Should provide 24/7 service supports to its client.
4. Monitoring- Monitoring should be provided to your website so that it performs as the good website.
So these are some factors which a host should provide in order to become reliably to its clients.
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if no one is going there anymore but really it depends on what company you have. Good luck hope you don't run out of business,
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Actually it depends on your requirements, do you expect a lot of traffic as your main business or is it just a 'business card' site to have a web presence and pick up some free traffic. Will you be developing the site in house or using a external company, the later should recommend a company for your needs, the former the web developer should be able to decide this. Sometime cost is not the main factor, if you don't have a strong IT team in house you'll be better off paying extra for support services if(when) it doesn't work. But like what other answers here have stated your question is too broad. For affordable and cheap web hosting i would recommend Poweruphosting . It's really great and simple to use.