What is the store policy at plastic mart?

Answer 1

Shipping Policy

*Customers must inspect all shipments before signing clear on delivery receipt*

*Customer is responsible for unloading all merchandise!

*All Shipping Included offers exclude Alaska, Hawaii, & any countries outside the U.S.

The Customer agrees to these TERMS AND CONDITIONS which no agent or employee of the parties may alter. These TERMS AND CONDITIONS shall apply to all shipments, unless and until these TERMS AND CONDITIONS are altered or amended by Plastic-mart. Customer is responsible for reading these TERMS AND CONDITIONS as provided on our website.

Freight

Unless otherwise agreed in writing, all shipments are F.O.B. shipping Point. Plastic-mart.com will determine the point of origin of shipment, the method of transportation, and the routing of shipment. All freight charges are the sole responsibility of the purchaser. Purchasers requesting shipment by a method other than that of Plastic-mart's selection will be billed for any additional charges incurred. Plastic-mart.com, when possible, will attempt to make shipments by the routing requested by the purchaser, but makes no guarantee. All added accessories fees will be charged to the customer. (i.e. residential, lift-gate, re-consignment.) If you need any added accessories please call us and we will do our best to add these at our prices so you are not charged at the carriers public rates.

DAMAGES

The act of signing for delivery is the acceptance that your tank has arrived undamaged. The person who signs the Proof of Delivery (POD) when tanks are delivered MUST note any visible damage on the POD. Often, the damage is done to a piece that can easily be replaced. If you have ANY questions regarding the condition of the tank please call Plastic-mart, while the driver is there and before you sign the delivery receipt and we gladly help you with a resolution. You DO NOT have to accept the tank if you have any questions regarding the condition of the tank, please refuse the tank or note damage on the delivery receipt. Scuffs and scrapes can happen in transit and do not void your warranty.

Our tanks leave our vendors in good condition. Once they are turned over to the carrier, damage can occur. If there is no notation of damage on the signed POD, the purchaser has accepted that the tank has arrived, has been inspected and is in good condition. It is important that the purchasers thoroughly look over the tanks for damage and if there is damage they are required to note it on the POD or refuse the tank.

If there are any damages Plastic-mart should be notified immediately help ensure timely resolution.

It is the purchaser's responsibility to notify Plastic-mart of all damages within 5 business days from delivery.

We value our customers and will do everything to get the customer a new tank at no extra charge, as long as the damage is noted at the time of delivery. We will NOT accept responsibility for damage done to the tank if the receiver of the tank does not note damage. At this point you will accept ALL responsibility for the tank and can file a claim directly with the carrier for the damage. We will be happy to assist you with this process.

TRANSIT TIMES

All displayed transit times are estimates only and do not include day of pickup. Pickup dates are not guaranteed. Pickup day is not included in the calculation of LTL transit time. The customer is liable for all charges related to the shipment. You will be provided with a tracking number and we will assist you in making every effort in our control to ensure that the order is delivered in a timely manner. Shipping dates are approximate and are based on prompt receipt of all necessary information and approvals from the purchaser. Plastic-mart.com shall not be liable for failure to perform or for delay in performance due to fire, flood, strike, or other labor difficulty, acts of God, act of any governmental authority or of the purchaser, riot, embargo, car shortage, wrecks or delay in transportation, inability to obtain necessary labor, materials or manufacturing facilities from usual sources or due to any other cause beyond its reasonable control. In the event of delay in performance due to any such cause, the date of delivery or time of completion will be postponed by such length of time as may be reasonably necessary to compensate for the delay.

Guaranteed Transit (Extra charge at time of order)

Guaranteed Service transit times do not include holiday and/or no service days as defined by the individual carrier. Shipments not delivered within date/time specified on the bill of lading may not be considered a service failure when the reason for the delivery delay is deemed as no fault of the carrier. These reasons could include, but are not limited to, the following conditions: acts of God; the existence of violence, riots, military action or such possible disturbance as creating reasonable apprehension of danger; acts or omissions by: shipper, consignee, owner of goods or public authority; delays due to customs clearance or documentation required for movement of shipment; closure of Federal, State, City or local roads, streets, or highways resulting in travel delays by carrier; shipments not accepted by the consignee when offered for delivery. This service is not a guarantee for pickup. Customers will be reimbursed for shipping if guaranteed delivery is requested in writing by the customer and the guaranteed date is not met.

PLASTIC-MART CANNOT ENSURE THAT ANY SHIPMENT CAN BE MADE BY ANY SPECIFIC TIME OR DATE. IN ANY EVENT, THE COMPANY SHALL NOT BE LIABLE FOR COSTS, INCLUDING BUT NOT LIMITED TO ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS OR INCOME.

We manufacture, maintain stock or ship products from and to the following locations: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Hawaii, Illinois, Idaho, Iowa, Indiana, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, New Hampshire, Nevada, New Mexico, New York, North Carolina, North Dakota, New Jersey, Ohio, Oregon, Oklahoma, Pennsylvania, Utah, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming, Bahamas, Turks & Caicos, and Dominican Republic. If you do not see your location please call 866-310-2556

Cancellation and Customer Policy

New Order Cancellation Policy:

Orders can be cancelled at any time before shipment occurs by submitting an order cancellation request here.

All orders canceled within 12hrs will receive a full refund. ALL CANCELLATIONS MUST BE DONE IN WRITING. Customers who do not cancel within 12hrs of order will be charged a 25% restocking and processing fee. Customers cancelling non custom orders after shipment are responsible for freight charges incurred by Plastic-Mart.Com Inc on their behalf. Custom orders (Orders that have fittings or modifications that are not standard) are non refundable or exchangable at time of completion. All molds designed by Plastic-Mart Inc will be done at no charge to the customer as long as Plastic-Mart Inc is running the product. If the tooling leaves the facility the customer agrees to pay all engineering and design fees of the tooling in question. Thank you 01/07/07 Updated

Privacy Policy

Privacy Policy, Effective Date: January 1, 2004

We at Plastic-Mart.Com, Inc., recognize that our relationships with current and prospective customers are based on integrity and trust. We work hard to maintain our customer's privacy and are very careful to preserve the private nature of our relationship with our customers. Simultaneously, the very nature of our business requires that we collect or share certain information about our customers with other organizations or companies. Our policies and procedure for collecting and disclosing personal information is detailed below:

Collection of Information

Except as otherwise stated herein, we may collect public and nonpublic information about our customers from the following sources:

• Applications, forms and other information provided to us by our customers. This information may be collect in writing, in person, by telephone, electronically or by any other means. This information may include our customer's name, physical address, email address, telephone number, employment information, income history, social security or federal tax identification number, and credit references.

• Transactions completed with Plastic-Mart.Com or any of its affiliates. Our affiliates include financial institutions, trade references, governmental agencies or any other entity that we may deal with in the normal course of doing business. This information may include past payment history, funds availability and account usage.

• Consumer reporting agencies. This information may include account information and information about our customer's creditworthiness.

• Information obtained through the public domain. This information may include real estate records, telephone numbers or any other information that is available to the general public.

Collection of Information Through Our Web Sites

We do not collect through our web site any "personally identifiable information" as that term is defined in the California Online Privacy Protection Act of 2003. We do collect statistical information regarding web site traffic but that statistical information does not identify the individual user or visitor.

Disclosure and Protection of Information Collected

To the extent permitted or required by law, we may disclose the information we collect, as described above, to banks, business partners, affiliates, and the representatives who service our customers. We do not sell any of our customer information. In order to make sure that our information is accurate, updated and secure, we take the following additional measures:

• Current Information. We attempt to keep our records regarding customer information current and accurate. If any of our customers have reason to believe that our records are not current or are inaccurate, we request that they speak with a customer service representative at (866) 310-2556 or by email at: customerservice@plastic-mart.com. We respond to requests to correct inaccurate information in a timely manner.

• Limited Access. Our employees have been educated on the importance of customer privacy and confidentiality and have been trained in the proper handling of customer information and instructed to adhere to the strictest of security measures set in place. Employee access to a customer's confidential information is only granted on a need-to-know basis.

• Electronic Information Secure. All information that is stored electronically is secured by reasonably available technology, including but not limited to firewalls and data encryption.

Changes to this Privacy Policy

Plastic-Mart.Com reserves the right to change this Privacy Policy at any time. Please check this page periodically for changes. Your use of this site following the posting of changes to these terms will mean you accept those changes.

Information collected prior to the time any change is posted will be used according to the policies in effect at the time the information was collected.

Answer 2

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