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A credit note is issued instead of a refund in the case of the goods being faulty. If a customer buys something from a retailer, and the item is defective, they have the right to return it. However - they don't necessarily have to be given a refund. Many retailers simply issue a credit note for the value of the faulty goods. This means that the customer is 'tied' to the retailer - whether they want to be or not !

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Q: What is the importance of a credit note?
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