A credit note is issued instead of a refund in the case of the goods being faulty. If a customer buys something from a retailer, and the item is defective, they have the right to return it. However - they don't necessarily have to be given a refund. Many retailers simply issue a credit note for the value of the faulty goods. This means that the customer is 'tied' to the retailer - whether they want to be or not !
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Functions of credit note
A credit note (also known as a credit memorandum or credit memo) is a document that is issued by a seller to a buyer. The credit note is used to reimburse a buyer for goods that have been returned to...the purpose of the credit note is when you have to correct an invoice that has already been processed and sent to the buyer.
A credit note is used to write off an invoice or provide a refund.
Credit note issued
what is the purpose of a creit note