What is the disadvantages of fidelio software?

Answer 1

Guest

Online booking can be done

Can save time as online booking is faster

Quick check-in can be done

All hotel information at finger tip.

Can cut down cost on telephone calls and other inter-phase

Can have access to 13,000 hotels and 18,000 restaurants worldwide at finger tip.

Since all the guest information is stored, if the guest is coming back, the information need not be given again

Since all the hotel information is at the finger tip, there is no chance of getting misleading information Staff

User Friendly Software

Software can be used in 30 languages

Easier for multi-tasking

Can create up to 80 folios

All guest information available in a single window will save time

Helps customized reporting

Powerful search engine including name, company, group etc

Easy three step check-in

Fast, point & Touch posting

Complex operations, Simple to use

More than 800 reports can be generated

Operator can use smart keys for guest look up

Organization

Up to one lac reservation possible

Travel agent commission can be saved due to online booking by the guest

More than 800 reports can be generated

Productivity increases as all the information is available at the finger tip.

Less manpower required

Easy to have track on the number of cancellation and turnaways

Easy to install

Minimal technical demands as it works on most platforms like Windows, Linux, Unix

High level of security to protect hotel & guest information as unauthorized can not log in

Connection onto the global GDS reservation system and the internet reservation system

Tools for creation own reports

Guest History can be saved in the system Guest

If there is a power failure while making a reservation, all the information has to be given again

If there is a power cut while there is a check-in or check-out, the guest need to wait which make him irate Staff

If one staff mistypes the information than the guest might get irate

If there is a power failure, while making a reservation than the staff must redo the whole reservation than the staff must redo the whole reservation

When night auditing is being done all other user's must be logged off

If there is a virus attack the stored information can be corrupt and the wrong information may be given to the guest which might make him irate Organisation

All the staff needs to be trained on the software

The software needs to be renewed each year

High risk of virus attack as the systems are connected to the internet most of the time

If there is a virus attack the stored information might get corrupt

If there is a power failure, the organization runs a high risk of loosing all the stored information

If night auditing is missed one day there might be a a havoc the next day.