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A function is a group of people (and related resources such as computers, software) that have the skills and responsibility for carrying out a set of activities.

A process is a related set of activities which achieve a particular business goal. A function uses it's skills to carry out activities which are related to one or more processes.

The activities that are carried out in a process could all be carried out by a single function, or responsibility could pass from one function to another.

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Q: What is the difference between process and function in ITIL?
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Is itil a process or function?

ITIL is a combination of processes and functions that together aim at improving the quality of service provided by an IT Services company to its customers

Where can one sign up for itil training?

You can register for itil training at Here they will answer frequently asked questions and lead you step by step through the process of itil.

What is an ITIL processes?

ITIL also describes processes, procedures, tasks, and checklists which are not specific to any singular organization or technology. These practices can be applied to knowledge management strategies and can be used with ITSM software.

Which ITIL process has the task of classifying incoming interruption reports?


Which ITIL process has responsibility in preventing unauthorized access to data?

security management

ITIL Which role should ensure that process documentation is current and available?

Service owner

What is the relationship between ITIL and IT service management?

Well, ITIL is a Certification that is for the IT Service Industry. At a high level, it is a framework for delivering high quality IT Services. According to the official ITIL Website, the definition for ITIL is: "ITIL is the most widely adopted approach for IT Service Management in the world. It provides a practical, no-nonsense framework for identifying, planning, delivering and supporting IT services to the business."

Do you know what itill v3 is?

ITIL stands for the Information TechnologyInfrastructure Library. The organization body that supports ITIL is located in the UnitedKingdom. ITIL consists of a series of books giving guidance and recommendations.To be successful, ITIL stresses the need for a strong executive sponsor. ITIL is not project management. Despite its popularity, little content is available on ITIL. ITIL is not a tool. ITIL is not an all-or-nothing proposition. You can implement ITIL in stages. You can be certified in ITIL.

What kinds of careers require an itil certification?

ITIL certification can get you the following positions: process coordinator at entry level, and problem manager or service desk manager at mid-managment level.

Which ITIL process provides change proposals in order to eliminate structural errors?

problem management

Which ITIL process is responsible for creating the cost agreements for extra support of the Service Desk?


Where can one find more information about ITIL security management?

Teamquest offers information about ITIL security management. Using the ITIL Security Management process framework provides common, well-understood concepts in order for people to clearly understand the reasons behind the security policies and procedures.