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A function is a group of people (and related resources such as computers, software) that have the skills and responsibility for carrying out a set of activities.

A process is a related set of activities which achieve a particular business goal. A function uses it's skills to carry out activities which are related to one or more processes.

The activities that are carried out in a process could all be carried out by a single function, or responsibility could pass from one function to another.

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15y ago

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You can register for itil training at itilprime.com. Here they will answer frequently asked questions and lead you step by step through the process of itil.


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