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A function is a group of people (and related resources such as computers, software) that have the skills and responsibility for carrying out a set of activities.
A process is a related set of activities which achieve a particular business goal. A function uses it's skills to carry out activities which are related to one or more processes.
The activities that are carried out in a process could all be carried out by a single function, or responsibility could pass from one function to another.
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ITIL Which role should ensure that process documentation is current and available?
Service owner
Where can one find more information about ITIL security management?
Teamquest offers information about ITIL security management. Using the ITIL Security Management process framework provides common, well-understood concepts in order for people to clearly understand the reasons behind the security policies and procedures.
What is better ITIL or project management?
If you are asking about Project Management certifications like PMP and comparing it with ITIL, then PMP is better than ITIL
Where can one find information on ITIL change management?
ITIL change management is an important service that allows organizations and businesses to make technological transitions smoothly and safely, with minimal risk. Information about the framework can be found in a plethora of sources, including Sys Aid, Computer Weekly, and ITIL News, a dedicated resource for ITIL-related information and services.
What is the goal of ITIL Incident Management?
The main goal of the Incident Management process is to restore normal service operation as quickly as possible and to minimize the adverse impact on business operations.
