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DMAIC and the 7 Step Improvement process are two totally different things. The purpose is to improve the quality of the service but DMAIC is generic and is applicable to all industries whereas the 7 Step process is predominantly for IT Services.

DMAIC is part of Six Sigma Quality Improvement whereas the 7 Step Improvement is part of ITIL V3

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Q: What is the difference between DMAIC and the 7 step method?
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