Customer satisfaction refers to meeting the basic expectations of customers.
customer delight goes beyond expectations, providing a memorable and exceptional experience that exceeds what the customer anticipated. Satisfaction is meeting needs, but delight is creating joy.
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Customer satisfaction mean providing service to the customers expectation
Customer delight mean providing service more than an customers expectation
The feeling of satisfaction that I derived from customers who have their request fulfilled and have that smile of delight on their faces.
The Audi mission statement is simple and embraces customer delight. The four steps in customer delight are: innovation, positive experiences, corporate responsibility and ownership.
the customer would like the dealer to include an onboard navigation system
real needs stated needs unstated needs delight needs secret needs
Vision The leader in the Indian automobile industry, creating customer delight and shareholder's wealth; a pride for India.