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Subjects>Business>Marketing

What is the Difference between customer satisfaction and customer delight?

Anonymous

∙ 13y ago

Updated: 4/12/2024

Customer satisfaction refers to meeting the basic expectations of customers.

customer delight goes beyond expectations, providing a memorable and exceptional experience that exceeds what the customer anticipated. Satisfaction is meeting needs, but delight is creating joy.

SB Way-Out ∙

Lvl 2

∙ 11mo ago

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More answers

Customer satisfaction mean providing service to the customers expectation

Customer delight mean providing service more than an customers expectation

Wiki User

∙ 13y ago

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Difference between customer satisfaction and customer delight?

Customer satisfaction is giving the customer something they expect and it makes them happy. Customer delight is giving the customer something they never expected but they value it highly once they have it.

What is the difference between customer delight and customer service?

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