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Customer satisfaction refers to meeting the basic expectations of customers.

customer delight goes beyond expectations, providing a memorable and exceptional experience that exceeds what the customer anticipated. Satisfaction is meeting needs, but delight is creating joy.

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13y ago

Customer satisfaction mean providing service to the customers expectation

Customer delight mean providing service more than an customers expectation

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Q: What is the Difference between customer satisfaction and customer delight?
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Difference between customer satisfaction and customer delight?

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