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Customer satisfaction refers to meeting the basic expectations of customers.
customer delight goes beyond expectations, providing a memorable and exceptional experience that exceeds what the customer anticipated. Satisfaction is meeting needs, but delight is creating joy.
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What do you enjoy most about working in a Customer Service position?
The feeling of satisfaction that I derived from customers who have their request fulfilled and have that smile of delight on their faces.
Audi mission statement?
The Audi mission statement is simple and embraces customer delight. The four steps in customer delight are: innovation, positive experiences, corporate responsibility and ownership.
What is the meaning of delight needs in marketing?
the customer would like the dealer to include an onboard navigation system
Identify five types of customer needs?
real needs stated needs unstated needs delight needs secret needs
What is vision statement of maruti?
Vision The leader in the Indian automobile industry, creating customer delight and shareholder's wealth; a pride for India.
