blended process is incoming calls (support related,inquiries) and outgoing calls (sales,marketing,promotions)
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BPO is merit and demerit
First let us define BPO. BPO or Business Process Outsourcing is the trend nowadays to acquire the services of a third party providers to concentrate the main workforce on what it does best and leave everything else to other experts who are typically offering low cost services.Here are some advantages of BPO1. Cost Savings - BPO dramatically lowers the cost of processes through the elimination of fixed costs.2. Competitive Capabilities - established businesses can evolve their current processes into globally competitive capabilities.3. Speed to Market -it speeds up the process of getting fully operational.4. Growth stimulus - BPO can be a learning tool to get familiarize oneself with the latest capabilities.5. Revenue - higher quality capabilities brought about by BPO can cause great increase in a company's income generation capacity.
Business process outsourcing (BPO) is well established in business. In its third decade, it is now being called upon to offer greater value to clients seeking competitive differentiation in a brutally competitive global business environment. -coachmarketingninjas dot com
It appears that your question is a bit unclear. "KRA" typically stands for Key Result Area, which is a term commonly used in performance management to define the areas in which an employee's performance is critical to the success of an organization. However, the phrase "bpo behalf" is unclear in this context. If you are referring to Key Result Areas (KRAs) in the context of a Business Process Outsourcing (BPO) scenario, it could mean the specific areas or functions within the outsourcing process that are crucial for achieving desired results or meeting performance goals. If you could provide more details or clarify your question, I would be happy to provide a more accurate and helpful response.
"Site" on a BPO form means "Lot/Parcel size" Whether the answer being given be in sqft or acreage, that it what they're asking for.