800 922 6235 customer service
800 256 1116 collections
These are the numbers for CitiFinancial, but CitiFinancial Auto was sold off to Santander in September 2010. If you were still paying at that time, you should contact Santander. If, like me, you needed paperwork from an earlier payoff, you need to contact a Citi archives office that was set up. I did some company research, because I couldn't find my title/release of lien. I called a couple of CitiFinancial offices for more info. Citi set up an archive office to take care of document requests. You can contact them at CFAautoitemsATciti.com, or you can send them a fax at (888)2FOUR9-5595.
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