What does a hotel gsr do?

Answer 1

GSR stands for Guest Service Representative - GSR's project a positive attitude and use a smile in their voice over the telephone. Must have a desire to assist others and provide superior customer service, respond quickly to all guest needs, this means they are responsible for providing stellar guest experiences at the front desk and handling basic administrative functions, cash handling, credit card processing and it requires excellent customer service skills as well as other responsibilities, which include but are not limited to interaction with guests in a courteous and efficient manner, and demonstrate an ability to multitask and problem solve.