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These are the 14 points by Deming:
1.Create constancy of purpose toward improvement of product and service, with the aim to become competitive and to stay in business, and to provide jobs.
2.Adopt the new philosophy. We are in a new economic age. Western management must awaken to the challenge, must learn their responsibilities, and take on leadership for change.
3.Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.
4.End the practice of awarding business on the basis of price tag. Instead, minimize total cost. Move toward a single supplier for any one item, on a long-term relationship of loyalty and trust.
5.Improve constantly and forever the system of production and service, to improve quality and productivity, and thus constantly decrease costs.
6.Institute training on the job.
7.Institute leadership (see Point 12). The aim of supervision should be to help people and machines and gadgets to do a better job. Supervision of management is in need of overhaul, as well as supervision of production workers.
8.Drive out fear, so that everyone may work effectively for the company.
9.Break down barriers between departments. People in research, design, sales, and production must work as a team, to foresee problems of production and in use that may be encountered with the product or service.
10.Eliminate slogans, exhortations, and targets for the work force asking for zero defects and new levels of productivity. Such exhortations only create adversarial relationships, as the bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the power of the work force.
•Eliminate work standards (quotas) on the factory floor. Substitute leadership.
•Eliminate management by objective. Eliminate management by numbers, numerical goals. Substitute leadership.
11.Remove barriers that rob the hourly worker of his right to pride of workmanship. The responsibility of supervisors must be changed from sheer numbers to quality.
12.Remove barriers that rob people in management and in engineering of their right to pride of workmanship. This means, inter alia, abolishment of the annual or merit rating and of management by objective .
13.Institute a vigorous program of education and self-improvement.
14.Put everybody in the company to work to accomplish the transformation. The transformation is everybody's job.
(Souce: http://www.qualitygurus.com/gurus )
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Total quality management is a business improvement tool. With total quality management businesses can reduce waste and become more competitive.
Total quality management of san miguel corporation?
San Miguel's Corporation's total quality management is their philosophy based management system. Their "TQM" is based on improving productivity.
What is the acronym of TQM?
Total Quality Management TQM
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The person who created the philosophy of TQM Total quality management was?
The concepts were developed by statistician and management theorist W. Edwards Deming.
Who are the three major contributors of total quality management before 1980?
W. Edwards deming, Joseph Juran, Philip Crosby
PDCA in total quality?
PDCA (Plan-Do-Check-Act) is a system for continuous improvement in total quality management. It involves planning a change, implementing it, checking the results, and acting on the feedback to make improvements. This iterative process helps organizations identify opportunities for improvement and continuously enhance their quality management system.
What is the scope of total quality management?
Total quality management is a business improvement tool. With total quality management businesses can reduce waste and become more competitive.
List of companies using total quality Management?
What companies have implemented Total quality management?
What is the difference between total quality management and total quality marketing?
Total quality marketing is a subset of Total quality management (TQM) If TQM believes that all the management processes are focused on the achievement and improvement of customer satisfaction then total quality marketing is how the marketing department should operate.
What has the author Howard S Gitlow written?
Howard S. Gitlow has written: 'Quality management systems' -- subject(s): Management, Organizational effectiveness, Quality control, Small business, Standards, Total quality management 'Total quality management in action' -- subject(s): Case studies, Total quality management
What has the author John S Oakland written?
John S Oakland has written: 'Total quality management' -- subject(s): Quality control, Total quality management
What are some term of Process control in total quality management constituents?
what are some examples of process control in total quality management constituents?
Total quality management of san miguel corporation?
San Miguel's Corporation's total quality management is their philosophy based management system. Their "TQM" is based on improving productivity.
What has the author Anette von Ahsen written?
Anette von Ahsen has written: 'Total quality management' -- subject(s): Total quality management
What do you mean by total quality management in enterprise?
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