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One major difference of product and service industries from an operations perspective is the degree of customer contact present. This makes scheduling very difficult in service industries as they cannot build up inventories and are very demand sensitive. In this same way service industries are very sensitive to inputs as each process can have very different inputs which require very different processes. Measurement of productivity and quality assurance are much harder to measure in service industries as measurement is not a simple quantity measure as it is in product industries, and quality must be measured as services are delivered and cannot be inspected beforehand. All of these differences make it much harder for operations managers in service industries to make projecting and measurements of processes within their organizations.

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Q: What are the implications of differences of goods and services relative to managing operations?
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