. Broad Dimensions of Service Quality:
n Reliability - perform promised service dependably and accurately
n Responsiveness - willingness/readiness to provide prompt service
n Competence - possess knowledge and skill to perform the service
n Access - approachability and ease of contact of service personnel
n Courtesy - politeness, consideration, and friendliness of service personnel
n Communication - keeping customers informed; listening to customers
n Credibility - trustworthy, believable, honest
n Security - freedom from danger, risk, or doubt
n Understanding/knowing customer - knowing customer's needs
n Tangibles - physical evidence of service
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There are several dimensions of quality for manufactured products and rendered services. These include the cost and longevity of the product or service.
Spamming raises the moral dimension of quality of life, as it negatively impacts individuals' ability to use technology effectively and enjoy a spam-free online experience. It also raises the issue of information rights and obligations, as spammers violate individuals' right to control their personal information and the obligation to respect others' privacy and data.
RELIABILITY-Ability to perform the promised service dependably and accurately.i.e. Is my flight on time?
system quality
How is quality associated with a product's dimensions.
Relyon beds are high quality and the company offers a good service. Relyon is one of only five bed manufacturers to have won a Guild Mark award for their quality and service.
Service quality is comprised of five dimensions. These are: * Reliability: ability to perform the promised service depedably and accurately. * Responsiveness: willingness to help customers and provide prompt service. * Assurance:employees' knowledge and courtesy and their ability to inspire trust and confidence. * Empathy: caring, individualised attention given to customers. * Tangibles: appearance of physical facilities, equipment, personnel, and written materials (Zeithaml, Bitner & Gremler, 2006:116).
rating Afghanistan on the five cultural dimensions
The iPhone has all eight dimensions of product quality management. It is durable, has features people want, performs well, is reliable, has perceived quality, is serviceable, and has great aesthetics. The iPhone also has conformance because they are made with precision.
explain do's and dont's of each participant & chairperson in a meeting
Address the real need At time Affordable Accoutable Ammendable