0
. Broad Dimensions of Service Quality:
n Reliability - perform promised service dependably and accurately
n Responsiveness - willingness/readiness to provide prompt service
n Competence - possess knowledge and skill to perform the service
n Access - approachability and ease of contact of service personnel
n Courtesy - politeness, consideration, and friendliness of service personnel
n Communication - keeping customers informed; listening to customers
n Credibility - trustworthy, believable, honest
n Security - freedom from danger, risk, or doubt
n Understanding/knowing customer - knowing customer's needs
n Tangibles - physical evidence of service
What else can I help you with?
Dimensions of service quality?
ladnow
What are the dimensions of quality for manufactured products and rendered services?
There are several dimensions of quality for manufactured products and rendered services. These include the cost and longevity of the product or service.
What is reliability in service quality dimensions?
RELIABILITY-Ability to perform the promised service dependably and accurately.i.e. Is my flight on time?
Which of the five moral dimensions of the information age do the central business activities of ChoicePoint raise?
system quality
What is the quality and service of Relyon Beds?
Relyon beds are high quality and the company offers a good service. Relyon is one of only five bed manufacturers to have won a Guild Mark award for their quality and service.
What is service quality?
Service quality is comprised of five dimensions. These are: * Reliability: ability to perform the promised service depedably and accurately. * Responsiveness: willingness to help customers and provide prompt service. * Assurance:employees' knowledge and courtesy and their ability to inspire trust and confidence. * Empathy: caring, individualised attention given to customers. * Tangibles: appearance of physical facilities, equipment, personnel, and written materials (Zeithaml, Bitner & Gremler, 2006:116).
How is quality control associated with a products dimensions?
How is quality associated with a product's dimensions.
Rating Afghanistan on the five cultural dimensions?
rating Afghanistan on the five cultural dimensions
What are the five demensions?
In spacetime, there are four dimensions: - Height - Width - Depth - Time I'm not sure what the fifth dimension might be, I think M-Theory or String Theory takes it all the way up to 11 dimensions, but I'm guessing that's not what you're after.
Five attributes of service quality?
explain do's and dont's of each participant & chairperson in a meeting
What is five elements of quality service?
Address the real need At time Affordable Accoutable Ammendable
Appraise the dimensions of quality Give an example of a product or service in which each of these characteristics is important?
The iPhone has all eight dimensions of product quality management. It is durable, has features people want, performs well, is reliable, has perceived quality, is serviceable, and has great aesthetics. The iPhone also has conformance because they are made with precision.
