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Intangible costs are costs it is impossible to predict and quantify. They can include : Loss of staff morale Delays caused in other projects of the business. General dislocation caused by system change. Upsetting customers from system change. Incompatibility with other systems. Need for staff retraining. Unexpected costs of software amendments, tailoring and maintenance. Lack of experience in using new system (IT dept, Users) Cost of failure due to innapprpriate system or faulty implementation.

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15y ago
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1d ago

Some intangible costs associated with information systems include decreased employee morale due to system downtime or inefficiencies, reduced customer satisfaction resulting from errors or delays in service delivery, and damage to a company's reputation due to security breaches or system failures. Additionally, intangible costs may include missed business opportunities or lost competitive advantage due to ineffective use of technology.

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