Describe the information to be given when transferring calls or leaving messages
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You probably should.
Oh, dude, the prepositional phrase in that sentence is "for his boss." It's like the little phrase that shows the relationship between Mr. Winslow and who he's taking messages for. So, yeah, that's the scoop.
When taking a message on the phone (assuming you don't have an answering machine), you need to know these things about the caller:NameWho they want to talk toWhy they calledWhen they can call backUrgency of call
Did you mean a clerical job? Some of the basics of this job are answering phones, directing calls, taking and delivering messages, filing, faxing, emailing, pretty much whatever they ask you to do. In the modern field, good computer, people, and filing skills are a must.
Poor or ineffective business communication can weaken decision making because of late, unreliable information; slow down problem solving by taking more time to understand problems and delaying time to create solutions; missing warnings of potential problems from rising business costs to critical safety issues; lower productivity, causing higher costs; weaker business relationships; less persuasive marketing messages; and less professional images for employers and companies.