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Whenever you are dealing with customers over the phone, remain positive and do all you can to satisfy them. Empathize with them when necessary and be personable. The customers name should be used naturally throughout the conversation. Callers will value this personal touch

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Q: How many times should you use a customers name in a phone call?
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What kind of jobs are available in phone customer service?

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Related questions

What number do customers call for Virgin Mobile UK?

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