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If you caused the problem then you should fix it. If you can't without saying you did it, and you don't want to quit, sat that you did it because it might lower the consequence.

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Q: How do you take ownership of a problem at work?
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Continue Learning about Management

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"Property Management work would include that the Property Manager take care of all problems on the property, either by fixing the problem themselves, like a leaking pipe, or they would call and oversee a repair man fix the problem."


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The divorce between ownership and control is when the shareholders (ownership) and the control (agents (board of directors, CEO etc)) have clashing view. Eg when Kraft pledged the bid to take over Cadbury, a majority shareholder named Warren Buffett didn't agree with the boards decision. This is know as 'The Divorce Between Ownership And Control)


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According to Simon (1977), Intelligence, Design, And Choice, known as IDC are the phases of Decision making process. In the intelligence phase, decision situation is studied, figure out severity of problem, ownership of the problem. In the design phase, design of solutions for the problem is created. In the choice phase, one of the best solution from the different designed solutions are selected.

Related questions

What does it mean to take ownership of a problem with a customer?

To take ownership of a problem with a customer means to take a personal interest in the resolution of the problem. Even if you must involve others to solve the problem, stay involved and make sure that the ball does not get dropped for this customer.


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