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The major differences between high-contact and low-contact service systems: high-contact system-to receive the service, the customer must be part of the system. Low-contact system is when customers are not in contact with the any services while the service is performed.
how do you contact or initiate communications with customers?
You can contact BT's customer service at the official BT website's contact page. You can contact them for a multitude of reasons, including but not limited to housing issues and payment problems.
you can contact him through the apprentice website. .bbc.co.uk/apprentice