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Well what is wrong with it?

Edit: If you are refering to the sound issues that the sylvania smp2012 Mp3 players have, the problem is caused by the headphones.

The connectors in the headphone jack of this model are very weak, and if you are not using the headphones that came with the player, sometimes the connectors can get bent slightly out of place, causing sound distortion, with loss of certain parts of the song (usually you lose the vocals and some of the instruments. It seems to only affect certain frequencies.) and distant sounding music (i.e. the music sounds like it's coming from the other end of a tunnel).

Some headphones cause this problem and others do not.

I recommend just returning the player to the store for a refund, or exchanging it for another model.

If you want to fix it yourself, the only way to do so is to take the entire player apart and re-adjust the connectors, pushing them back in towards the headphone jack.

However, if you don't know what you are doing, you can easily damage your mp3 player, so I recommend against doing this unless you have experience with electronics or you just don't care if it gets broken beyond repair. ALso, doing so voids any and all warrenties and return policies. I only did this because I can't return it (I lost the case it came in and the reciept).

Here are the steps if you do decide to fix it...

First, you turn of the power (don't want to get electricuted, right?). Also, pay attention to the position of the spring in the clip of the player. You will need to know how it goes to put it back together.

Second, you unscrew the screw on the left side behind the USB jack. Take this completely out (watch out because the clip will come undone and the spring will probably pop lose and fly off somewhere. To prevent this, hold the clip down as you take out the screw).

Then, you need to CAREFULLY pry lose the white side of the player from the metal casing. This will cause the buttons to pop lose, and after you take those off, you can slide the rest of the player from it's casing.

Once the device is free from it's case, look at the headphone jack. There should be little gold pieces of metal on several sides of the headphone jack. Gently push each one of these inward towards the jack. It should not take much force, because they are (like I said) weak and flimsy. I do not know which one casues the problem, but then again it could be all three.

Lastly, you just need to put it back together. Technically the player will play without the case on, but it is dangerous and you could get electricuted. So, slide the player back into it's case, and then test to see if it works. You might need to go back and adjust the connectors again.

Once the player is working again, put the clip back in place (you payed attention to how the spring goes, right?), and screw the screw bcak into place.

Also, don't use the same headphones as before (inless you don't mind fixing your player again and again). The player won't be perfect (my is still finicky about the sound), and it could break again, but now you can fix it if it does.

--Added by Nezumi Kuro

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13y ago
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13y ago

well what is wrong with it?

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Q: How can I fix my Sylvania Mp3 player?
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