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How are hotel operations in gaming entertainment business differ from hotel operations in a non-gaming environment?
Question: How are hotel operations in a gaming entertainment business different from hotel operations in a nongaming environment?
Answer: Gaming hotel operation is more complicated than usual non-gaming hotel. It requires additional division assigning to operate casino in a particular hotel. This division requires people such as
Gaming manager - responsible for overall operations of a casino's table's games. Also they plan, organize, direct and control of gaming operation within the casino.
Gaming supervisors - oversee gaming operations and personnel in assigned area. Supervisors also organize and plan different activities for guest staying. in casino hotel
Gaming surveillance officers and gaming investigator - are security agents for casino managers and patrons. Their job is to observe operations for irregular activities, such as cheating or theft.
Slot key person - coordinate and supervise the slot machine department. Their duties include verifying and handling payoff winnings and refilling machine with money.
Gaming cage worker - conduct financial transactions for patrons. They sell gambling's chips and convert them in to money (Tate, 2001).
Also it requires additional time, in some cases position in inventory department to maintain all needed supplies in a stock over time. On of the most important issue is making security department stronger and skillful. It requires hiring additional stuff and conducting more training. Another difference in a gaming hotel operation is installation of additional POS system. On of the popular software in is MICROS. This system has been chosen by more than 400 casinos and gaming hotel allover the world. These casino management software offerings include a complete range of full - featured Property Management and Central Hotel Solutions as well as integrated Restaurant Management Solutions. This software connects to the casino's Player Tracking System and allowing authorized staff to redeem comps real-time, monitor and control comp expenses, and provide secure access to real-time details on guest expenditures, stay histories, and gaming statistics (Micros, 2011). Another importance is casino hotel have to provide high quality food and beverages to their customers. Casino hotel support a concept of full - service, tableside gourmet restaurant. The availability of foodservice operations is wide and diverse from signature restaurant featuring famous chefs, to ethnic offerings and quick service.
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