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  • L - LISTEN. --- Listen to the guest complaints. put yourself in the guest situation.
STAY CALM AND BE ATTENTIVE TO DETAILS.


  • A - APOLOGIZE. --- Apologize for the inconvenience that happened.

  • S - SOLUTION. ---- Cooporate with other departments regards to the complaints of the guest. Find the best way to solve a problem. be flexible in dealing things.

  • T - Thanks the guest ---- Thanks the guest for understanding.
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