A person who is employed, esp. by a hotel, to carry guests' luggage, run errands, etc.
Yes, Obviously guests who stayed in hotels are the ones to rate / review the hotel mainly.
I think you're referring to a Concierge. That person helps guests with sites to see, places to eat, making travel arrangements, renting a car, etc.
Greeting of guests, answering phones, handing out room keys/cards, booking guests (via phone, in person, or internet)
The front office in a hotel is important, because guests may have questions or may need help with something. The front office is responsible answering phone calls and scheduling guests.
Guest services at a hotel are the services, amenities and help that the hotel provides for its guests. Guest services include free morning orange juice and newspaper delivery. Tickets for local shows are available to guests at the guest services desk in the lobby.
Having a bar in a hotel is essential, as its a place where guests can relax and chat with other guests. Most guests make use of the hotel bar during their stay, its part of the overall hotel experience.
If guests have things missing out of a hotel room, the hotel can try to charge the guests for the missing items. If the items that are missing belong to the guests, the guests can file a complaint with the hotel and a police report.
The most common duties for bellboys include assisting incoming guests with luggage and packages, and seeing them to their hotel rooms. Bellboys also run personal errands and deliver messages for guests.
Are you referring to the French word "concierge"? If so, it means a caretaker, the person who is responsible for looking after a building. If you don't mean that, can you try a different spelling to help someone to help you?
In 2005 when we were guests of the show they put us up at the Renaissance Hollywood Hotel.
The role of a bellboy is to assist hotel guests with their luggage upon arrival and departure, escort guests to their rooms, provide information about hotel facilities and services, and address any guest inquiries or requests. They help create a positive first impression and ensure guests have a pleasant and comfortable stay.