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Here is the ex. That will help u to explain long answer.
Before start a troubleshooting process u must follow this
-gather data from client/customer.communication occur
-verify obvious issue.
-try quick solutions.communication occurwhen your make conference with other technician
-gather data from computer/device.
-evaluate and implant problem.
-close with customer/client.communication occur
according to my knowledge are can say that 50% of troubleshooting (process) is communication and if communication occur properly ,99% of process will succeed.
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