A term coined by the late management guru Peter Drucker.
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Knowledge work systems and office automation systems serve the information needs at the knowledge level of the organization. , where as office automation systems primary aid data workers (although they are also used extensively by knowledge workers)
skilled workers
metal workers and railroad workers
It is false that older workers usually cannot work as effectively as younger workers.
There is/was no entity called that. It is a misidentification of the Industrial Workers of the World (1905-present). See: www.iww.org