Office automation is the various computer hardware and software required to electronically create, organize and store office information. It includes operating system software, keyboards, mice and printers.
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Office automation applications are commonly used to handle various things automatically. The most common application is the auto-responder which responds to emails as per the settings.
Knowledge work systems and office automation systems serve the information needs at the knowledge level of the organization. , where as office automation systems primary aid data workers (although they are also used extensively by knowledge workers)
Some examples; Almost every moder application support automation (examples; Office platform with biztalk, CRM: Salesforce.com , Case Management etc ) example solutions; Invoice scanning and approval process Post scanning , OCR and automated distribution to email Document review and publication work flow