What is the key information required by emergency services?

Answer 1

It depends on which emergency services. ALL would need:

• Location / Address
• Nature of the problem
• What service you need

Police Dispatchers often ask also for:

• Your name
• Who is present
• Who did what to whom (the problem)
• If you knew or can describe the person if there was a crime
• If anyone is hurt so they can send an ambulance

If reporting a fire, they need the basic: Where?

If you are in no danger, they may ask additional questions on the phone. Or, police and fire will ask you once they are on the scene.

Emergency Medical / EMTs will ask:

• person's name
• age
• next-of-kin
• health history
• known Allergies
• current medications
• the current problem
• current symptoms / "complaints"
• which hospital ER do you want to use (if there are choices AND if the condition permits a choice)
• Additional questions based on the situation.
• At some point, someone needs to give insurance or billing information but this often waits until later.