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How is patient satisfaction from the health care experience mostly determined?
Wiki User
∙ 10y ago
In the U.K., all NHS trusts have a PALS (patient advice and liason service) group. This service is the first point of call to those wishing to complain or compliment the healthcare they have received. Surveys are often issued to patients after their care has been completed and levels of satisfaction can be determined from these.
Wiki User
∙ 10y ago
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