The first thing that should be said is "I'm so sorry to hear that". When dealing with customers who are angry, the person taking the call should be calm and empathetic.
No
Treat them nicely, be polite, respect them and if they're angry over something then try to calm them down but still talk to them in a nice manner.
say i will get you a free burger or any free thing they will like it will at least calm them down
To calm down means to relax and stop being angry. Turn the anger into a cool feeling of optimism and a happy outlook.
One way to calm down an angry customer is to repeat what they are saying so they know they have been heard. Another way is to solve the problem and find a solution to whatever made the customer angry.
Tell them to calm down and talk it out
Give the customer as much time as he/she needs to calm down and continue the conversation: (Keep in mind Customer is always important for the business and it's your responsibility to help the business grow)
shoot it at angry kids to calm them down.
If your addicted yes if not no
Be honest. Ask the person if you can just be friends. If they look angry try to calm them down and if they dont calm down run
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