How can policies and procedures be communicated to medical practice staff?

Answer 1

All employees in the organisation should know which policies and procedures are relevant to the work they do and should know how to access the policy and procedure documents held by the organisation. Information about policies can be passes on to employees during induction, at staff meetings, through ongoing training and by ensuring a free flow of information within the organisation. As policies change, are updated or new policies are developed staff must be properly informed.

In most medical practices there will be what is called and Office Practice Manual. This manual will contain information about policies and procedures. Staff must know where the document is kept and how to access it.

A practice code of ethics (behaviour, conduct, practice) is a document which provides guidelines for staff on their expected behaviours. This document also should be available for staff to access as needed. Other documentation related to policies and procedures might be available from allied health bodies such as the Royal Australian College of General Practitioners (RACGP).